Privacy Policy

This Privacy Policy explains how VNISH (“VNISH”, “we”, “us”, “our”) collects, uses, shares, and protects information when you:

• Visit our website and pages (including firmware download pages and resources)

• Apply to the VNISH Partner Program

• Contact us (including via WhatsApp or Telegram, if you choose those channels)

• Use VNISH services or tools that may be linked from our website (if applicable)

If you do not agree with this Privacy Policy, please do not use the website or submit information to us

1) Who We Are (Data Controller)

Controller: [Legal entity name]
Registered address: [Company address]
Contact for privacy requests: [privacy email]
Support contact: [support email, optional]

If you are located in the EEA/UK, VNISH is the “controller” of personal data described in this policy (unless a separate agreement says otherwise).

2) What Information We Collect

A) Information you provide directly

We may collect information you submit through forms or messages, such as:

• Partner Program applications / inquiries: name, company name, email, country/region, fleet size (e.g., “100+ ASICs”), your message, and any details you voluntarily provide

• Support requests / troubleshooting: contact details, miner model, firmware version, configuration details you share, and logs/screenshots you choose to upload or paste

• General inquiries: name, email, and message content

• Messaging apps (WhatsApp/Telegram): If you contact us via WhatsApp or Telegram, the information is processed by those platforms as well. Your use of those channels is governed by their privacy policies and settings.

B) Information collected automatically (website usage)

When you browse our website, we may automatically receive:

• Device and connection data: IP address, browser type, device type, operating system, language, approximate location (derived from IP), and referral/source pages

• Usage data: pages viewed, clicks, time on page, download page visits, and error logs

• Security and integrity signals: suspicious activity indicators, rate-limiting events, and anti-abuse logs

C) Cookies and similar technologies

We may use cookies and similar technologies (e.g., local storage, pixels) to:

• Keep the site working reliably

• Remember preferences

• Measure performance and usage (if analytics is enabled)

• Improve security and prevent abuse

See Section 6 (Cookies) for details.

D) Firmware, miner, and operational data (only if you use linked services)

If VNISH provides a web portal, APIs, or firmware features that transmit telemetry or operational statistics, VNISH may process data such as:

• Miner model identifiers, firmware version, uptime events, error states

• Performance, power, and thermal metrics

• Device identifiers and network signals

Important: Whether this data is collected depends on how VNISH is implemented (firmware-only vs. firmware + portal). This section describes typical categories and will be tailored to actual product behavior.

3) How We Use Information (Purposes)

• Providing the website and resources

• Processing Partner Program requests

• Customer support and troubleshooting

• Security and abuse prevention

• Website performance and improvement

• Legal compliance

4) Legal Bases (EEA/UK)

• Contract or steps before a contract

• Legitimate interests

• Consent (where required)

• Legal obligation

5) How We Share Information

We do not sell personal data. We may share information with:

• Service providers (processors)

• Messaging platforms (WhatsApp/Telegram)

• Professional advisors

• Authorities (if legally required)

6) Cookies and Analytics

Types of cookies we may use:

• Strictly necessary cookies

• Preferences cookies

• Analytics cookies (optional)

• Security cookies

Managing cookies:

• Cookie banner (if implemented)

• Browser settings

• Analytics opt-out tools

7) Data Retention

We keep personal data only as long as necessary for the purposes described above, including partner inquiries, support requests, security logs, and legal records.

8) Security

We use administrative, technical, and organizational safeguards to protect information. No system can be guaranteed 100% secure.

9) International Data Transfers

Where required, we use appropriate safeguards for cross-border data transfers, such as standard contractual clauses.

10) Your Rights and Choices

• Access

• Correction

• Deletion

• Restriction or objection

• Portability

• Withdrawal of consent

To make a request, contact us at [privacy email]. Identity verification may be required.

11) Children’s Privacy

VNISH services are not intended for children. We do not knowingly collect personal data from minors.

12) Third-Party Links

Our website may link to third-party resources. Their privacy practices are governed by their own policies.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly.

14) Contact Us

Email: [privacy email]
Address: [company address]